OUT OF HOURS SERVICE - please call 111




We now have a number of appointments that can be booked on line. 

Please see PATIENT ACCESS, under 'further information' on the right of this page for more guidance.

Please Plan ahead in readiness for the Christmas Break ensure you have sufficient medication - you need to give the practice at least 48hrs notice to process your prescription request -Thank-you

Repeat Prescriptions

Repeat prescriptions may be ordered in the following way:

a) In writing

b) Via a Pharmacy

c) Via the PATIENT  ACCESS website

d) Via our link to the PATIENT ACCESS website on 'further information' on the right hand side of this page


Friday 25th December -Closed

Monday 28th December -Closed



In addition to the Practice's normal opening hours and additional Surgery opening times, you can also book a telephone consultation with a local clinician, please contact the Improved Access team on : 01905 969864


Flu for patients 50-64

We are aware that there is a government drive to vaccinate against flu all people aged 50-64 this year in view of the COVID pandemic. At this time however, the surgery is only able to vaccinate those in the most vulnerable “at risk” groups. If you are not in one of those groups, we will be in touch with you when NHS England finalise how this enhanced flu programme is to be delivered. This is likely to be from November onwards.

We thank you for your patience at this time

Guidance Notes For parents for Self-Isolating children



Whiteacres Medical Centre is taking part in the national PRINCIPLE clinical trial, which aims to find low-risk treatments for older people with COVID-19 that can be taken at home.

To be eligible to join the trial you will need to have experienced symptoms that are likely to be caused by COVID-19 for fewer than 15 days.

The trial is open to people aged 65 or over, or aged 50–64 with an underlying health condition.

If you are registered at Whiteacres Medical Centre and would like more information, please contact us on 01684 577029. You can also join the trial online, even if you are not currently registered with our practice. For full details, visit


Trial Information poster

Children returning to school -please click on the link below for more information

Advice for parents who have children returning to school

Malvern Town PCN Covid-19 Communication 

Dear Patient,

On behalf of the Malvern Town Primary Care Network, which is made up of all four GP surgeries in Malvern, I would like to share with you details of measures we have put in place in order to protect our staff and patients during the current Covid-19 crisis.

We are living through challenging times. The pandemic is having a significant impact on all of our lives. If you have contacted the surgery recently you will have noticed that we have already made changes to the way in which we deliver care to our patients. I would like to start by thanking you, our patients, for being so understanding and supportive of our efforts to date.

You may have noticed that we are doing more telephone call consultations and video consultations and are also encouraging patients to use our online service, which is available via our practice website. Moving to remote consulting in this way makes care safer for our patients and our staff. If you do need to be seen we may ask you to visit a neighbouring surgery rather than your own surgery. This is to try and minimise contact between patients who are otherwise well and those who may be at risk of suffering from the Covid-19 virus. Your doctor or nurse may well be wearing a facemask or visor.

In order to maintain our services at a time when many of our staff are unable to work, we may need to close some of our surgeries to face to face patients completely – but rest assured, we will ensure that services are maintained either remotely, or by using neighbouring practices. 

Please bear with us if you are asked to attend another practice and follow any instructions carefully for your safety and the safety of our staff. 

Whilst continuity of care is very important to us, during this period we may be less able to get you an appointment with the doctor of your choice; we will also be unable to book appointments in advance as we do not know which members of our clinical workforce will be in work on any given day. We will not be able to offer the full range of treatment options that we normally do. For example steroid injections, minor operations and some specialist referrals have been suspended so we can focus our efforts on tackling the current crisis.

We will ask you not to visit the surgery unless you have an appointment and please do not attend to collect prescriptions or sick notes, these will be sent electronically.​

Whilst some of these measures will not be as convenient as our usual service, it’s important that we are able to focus on battling the Pandemic and providing a safe level of care for patients and staff alike. 

Finally, I would like to reassure you that the majority of people who contract Covid-19 will have mild symptoms that can be managed at home without the need to contact healthcare services. There is plenty of information on the NHS website to support you in doing so. We can and we must all play our part in reducing the impact of the virus by taking heed of the government advice to stay in our own homes wherever possible, this is particularly true for those individuals with long term medical conditions and the elderly.

Thank you for listening and for your understanding. Please take care of yourselves and each other during the days and months ahead.

With very best wishes from all of the team at Whiteacres,


Dr James Lavin

Senior Partner

Dear Local Residents 

We understand that these are challenging times for all. We have set up a RED ZONE for possible COVID-19 patients outside the back entrance of our building. We have used the geography of our building to establish this area in a site of low risk. 

Our front entrance sits next to a nursery, remaining open for children of key workers and our back entrance allows entrance to an isolatable area of our building.

We wish to reassure you that we DO NOT anticipate this causing any impact on traffic flow or parking. We anticipate seeing a handful of patients per day at most and their arrival will be carefully controlled by us. We also wish to reassure you that this will pose no increased risk to your health or risk of exposure to COVID-19. We are revaluating the situation on a daily basis and will modify the system if we feel we need to.

We have the full backing of the local council and ensure you that we are working around the clock to help protect and care for all the residents of Malvern. 


The Partners of Whiteacres Medical Centre.

Please click here for COVID - Stay at

Home Guidance

To download a COVID 19 Medical certification form please click here

 Isolation Medical Certificate for COVID 19


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