Prescriptions

The quickest and easiest way to order repeat prescription is through the NHS App

If you are registered with the NHS App, you can order your prescriptions online.

How to order your repeat prescription.

 

Repeat prescriptions are issued when a GP is happy for you to have more medication without the need to see you each time. If your GP has agreed that your medication should be issued as a repeat, you can order it in a number of different ways.

Please note that it takes 72 working hours for prescriptions to be processed. You can find examples of this in the section below to help you work out when to expect your prescription to be ready.

 

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Ordering your prescription online

 

The quickest and easiest way to do this is by using the NHS App. 

 

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Ordering your prescription in person

 

Alternatively, you can drop off your repeat prescription slip at reception - just tick the items you require and drop it into the box at reception.

Most pharmacies operate a home delivery service now. Simply request your prescription, then notify your nominated local pharmacy. If they are able to, they will collect the prescription and bring the items to your home. Please note - we are not responsible for ensuring any delivery to your home.

 

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Ordering your prescription by email

 

You can also request a repeat prescription by sending in an email request. Simply email us via whiteacres.prescriptions@nhs.net with your full name, date of birth and required repeat medications.

 

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Find a local Pharmacy

 

Visit our Pharmacy page, which shows you how to find a local pharmacy that you can nominate as your place of choice to collect prescriptions from.

You can also visit the NHS Find a Pharmacy page.

 

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What is an "acute" medication issue?

 

If a medication you have recently started does not appear on your NHS app, it is likely it was put on as an "acute" item.

Acute items are essentially one-off prescriptions (like you might get for antibiotics). When a clinician starts a new medication that is intended to be longer term, it will be put on an "acute" prescription in most cases. This is to make sure that you get along with it ok, it isn't causing any problems and to avoid wastage if it doesn't suit you. If you would like an item that has been recently started and isn't on your repeat list, please submit a triage form letting us know how things or going, or email our prescriptions address. Once the clinician is happy that it is suiting you and remains appropriate to continue, they will add it to your repeats prescription list.

 

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How long will my prescription take to arrive?

 

Under normal circumstances, it takes 72 working hours for prescriptions to be processed.

 

Here’s when you can expect your prescription to be available, depending on when you order:

• Ordered by noon Monday - ready to collect from noon Thursday

• Ordered by noon Tuesday - ready to collect from noon Friday

• Ordered by noon Wednesday - ready to collect from noon Monday

• Ordered by noon Thursday - ready to collect from noon Tuesday

• Ordered by noon Friday - ready to collect from noon Wednesday

It’s your responsibility to ensure that you order your medication in advance – we suggest when you have 7 to 10 days supply left, it’s time to think about re-ordering.

 

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Common Queries

 

My medication isn’t on repeat or I only use it occasionally.

 

Please contact your local pharmacy or the Practice by emailing your request to whiteacres.prescriptions@nhs.net with your query. Your prescription may have been issued previously as an "acute" item (See above). Sometimes if you haven't requested something for a long time, it is automatically removed from your repeats list by our clinical system (usually if you haven't requested for 1 year).

Please ensure that you ask well in advance to make sure you don’t run out of medication. Requests can take up to 3 working days to process.

 

What happens if I miss my checkup?

 

We have a duty to ensure that your medicines are prescribed safely and we will remind you to come in for appropriate tests and checkups. If reminders are ignored, we may have to reduce your medication supply until you have had your blood test or appropriate checkup.

 

I have a question about my prescriptions. How do I ask the Practice for information?

 

You can contact the Practice by calling us on 01684 577029. You can also submit an online request.

 

I’ve requested my medication early, but it’s been rejected.

 

We try to prevent waste through stockpiling of medicines. If you need to order early, please give a reason with your request (e.g. going on holiday). Failure to do so may lead to your medication request being refused.

 

I’m having problems with my medication, or have decided to stop.

 

Please let us know if you have decided to stop any medication so we can update your records. It is important that you let your pharmacist or doctor know if you are having any problems with your medication.

 

How much will my prescription cost?

 

There are standard NHS prescription charges. Find out about prescription charges on nhs.uk.