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Noticeboard

Noticeboard 

OUT OF HOURS SERVICE - please call 111

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BOOKING APPOINTMENTS AND ORDERING PRESCRIPTIONS VIA THE INTERNET

We now have a number of appointments that can be booked on line. 

Please see PATIENT ACCESS, item 3 under 'further information' on the right of this page for more guidance.

 

Repeat Prescriptions

Repeat prescriptions may be ordered in the following way:

a) In writing

b) Via a Pharmacy

c) Via the PATIENT  ACCESS website

d) Via our link to the PATIENT ACCESS website (see item 4 under 'further information' on the right hand side of this page

BANK HOLIDAYS AND SURGERY CLOSURES

2018

 

Tuesday 25 December CHRISTMAS DAY - CLOSED

Wednesday 26 December BOXING DAY - CLOSED

Comments & Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager and she will deal with your concerns appropriately. Further written information is available on the complaints procedure from reception.

We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.

Contact details for complaints about GP Practices should be directed to NHS England Via:

NHS England  

0300  311  2233 

England.contactus@nhs.net

Please use the link below to view the Easy Read Complaints guide.

http://www.healthwatchworcestershire.co.uk/sites/default/files/easy_read_complaints_guide_v3.pdf

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

 
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