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Noticeboard

Noticeboard 

OUT OF HOURS SERVICE - please call 111

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BOOKING APPOINTMENTS AND ORDERING PRESCRIPTIONS VIA THE INTERNET

We now have a number of appointments that can be booked on line. 

Please see PATIENT ACCESS, under 'further information' on the right of this page for more guidance.

 

Repeat Prescriptions

Repeat prescriptions may be ordered in the following way:

a) In writing

b) Via a Pharmacy

c) Via the PATIENT  ACCESS website

d) Via our link to the PATIENT ACCESS website on 'further information' on the right hand side of this page

BANK HOLIDAYS AND SURGERY CLOSURES -2019 

 Monday 27th May -Closed

Monday 26th August -Closed

Wednesday 25th December -Closed

Thursday 26th December -Closed

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 EXTENDED HOURS

In addition to the Practice's normal opening hours and additional Surgery opening times, you can also book an appointment to see a local clinician in the evenings or on a Saturday or Sunday across South Worcestershire.  GP Practices are working together to provide extended access appointments to our patients.  This means that your extended access appointment might be with a different GP or nurse, or based in a different location or Practice than you are used to, and some of these appointments are telephone only.  These appointments are pre-bookable by contacting the Surgery during our opening times - when calling please ask for an extended access appointment and our Receptionists will help you to find a convenient appointment. 

Outside of Practice hours you can contact the Extended Hours Team on 01905 789061

 

Comments & Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager and she will deal with your concerns appropriately. Further written information is available on the complaints procedure from reception.

We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.

Contact details for complaints about GP Practices should be directed to NHS England Via:

NHS England  

0300  311  2233 

England.contactus@nhs.net

Please use the link below to view the Easy Read Complaints guide.

http://www.healthwatchworcestershire.co.uk/sites/default/files/easy_read_complaints_guide_v3.pdf

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

 
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