Whiteacres Medical CentreMaple RoadMalvernWorcs, WR14 1GQTel: 01684 577029
OUT OF HOURS SERVICE - please call 111
BOOKING APPOINTMENTS AND ORDERING PRESCRIPTIONS VIA THE INTERNET
We now have a number of appointments that can be booked on line.
Please see PATIENT ACCESS, item 3 under 'further information' on the right of this page for more guidance.
Repeat prescriptions may be ordered in the following way:
a) In writing
b) Via a Pharmacy
c) Via the PATIENT ACCESS website
d) Via our link to the PATIENT ACCESS website (see item 4 under 'further information' on the right hand side of this page
BANK HOLIDAYS AND SURGERY CLOSURES -2019
Friday 19th April -Closed
Monday 22nd April -Closed
Monday 6th May -Closed
Monday 27th May -Closed
Monday 26th August -Closed
Wednesday 25th December -Closed
Thursday 26th December -Closed
The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
The ICO has published a new Model Publication Scheme that all public authorities are required to adopt by 1st January 2009.
Model Publication Scheme - further information
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager and she will deal with your concerns appropriately. Further written information is available on the complaints procedure from reception.
We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.
Contact details for complaints about GP Practices should be directed to NHS England Via:
0300 311 2233
Please use the link below to view the Easy Read Complaints guide.
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman. Tel: 0345 015 4033 Email: email@example.com Write: Millbank Tower, Millbank, London SW1P 4QP.
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