APPOINTMENTS

Appointments Line : Telephone 01684 577029

Whiteacres Medical Centre offer various types of appointments from our Health professionals: Drs, Nurses, Healthcare Assistants and Phlebotomists.

It is extremely helpful if you give our receptionists some information about the reason for your call as this enables us to direct you to the correct type of appointment.

• Routine book on the day appointments

We offer a book on the day service available between 8:30am-6:30pm. Telephone lines are open at 8:30am.

Telephone lines are particularly busy between 8:30am-10:30am - are you aware that you can book Drs appointments online via the Patient Access system. Please ask our receptionist about this service or the access the following website  http://www.patient.co.uk/access

• Pre-bookable appointments

We offer a number of pre-bookable appointments that are available 6 weeks in advance.

• Urgent appointments

We make a number of urgent appointments available every afternoon (Monday to Friday). Please ensure that you only request these appointments for treatment of conditions requiring same day medical attention.

• Telephone Consultations

You may also request a telephone consultation with a GP if you feel that your problem can be dealt with without being seen by the GP.

• Extended hours

In addition to the Practice's normal opening hours and additional Surgery opening times, you can also book an appointment to see a local clinician in the evenings or on a Saturday or Sunday across South Worcestershire. 

GP Practices are working together to provide extended access appointments to our patients.  This means that your extended access appointment might be with a different GP or nurse or based in a different location or Practice than you are used to, and some of these appointments are telephone only.  These appointments are pre-bookable by contacting the Surgery during our opening times - when calling please ask for an extended access appointment and our Receptionists will help you to find a convenient appointment. 

Outside of Practice hours you can contact the Extended Hours Team on 01905 789061

 NURSE PRACTITIONER APPOINTMENTS

Our Nurse Practitioner Sarah Davies is usually available every Tuesday, Wednesday, Thursday and Friday.

Please keep your appointment or cancel in good time as this allows efficient use of our services ensuring we are available for others to be seen.

Home Visits

If you require a home visit, please telephone before 10.00am so the Doctor on call can plan his/her visiting schedule, giving details of your ailment so the urgency of the visit can be assessed. 

A doctor may phone you back as it may be that your problem can be dealt with by telephone advice.

Home visits are only available for patients who are housebound because of illness or disability.

If possible, please try to attend the Surgery where better facilities are available for your examination and treatment.

Test Results

Please call between 10:30am and 4.30pm to enquire about your test results as our office staff will have more time to deal with your request between these times.

Please note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.

When you take your test you will be told how long it will be before the results are returned to the practice.

It is your responsibility to check your results and to make an appointment to discuss them with your doctor if you are advised to do so.