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Noticeboard

Noticeboard 

 

OUT OF HOURS SERVICE please call 111

EXTENDED HOURS - as from Monday 20 November 2017

In addition to the Practice's normal opening hours and additional Surgery opening times, you can also book an appointment to see a local clinician in the evenings or on a Saturday or Sunday across South Worcestershire.  GP Practices are working together to provide extended access appointments to our patients.  This means that your extended access appointment might be with a different GP or nurse, or based in a different location or Practice than you are used to, and some of these appointments are telephone only.  These appointments are pre-bookable by contacting the Surgery during our opening times - when calling please ask for an extended access appointment and our Receptionists will help you to find a convenient appointment. 

BOOKING APPOINTMENTS AND ORDERING PRESCRIPTIONS VIA THE INTERNET

We now have a number of appointments that can be booked on line.  Please see PATIENT ACCESS, item 3 under 'further information' on the right of this page for more guidance.

 Repeat Prescriptions

 

Repeat prescriptions may be ordered in the following way:

a) In writing

b) Via a Pharmacy

c) Via the PATIENT  ACCESS website

d)Via our link to the PATIENT ACCESS website (see item 4 under 'further information' on the right hand side of this page

e) By fax 01684 893664

BANK HOLIDAYS AND SURGERY CLOSURES

Please see 'Further Information' column to the right of the Home page.

Accessible Information

Please click here for Accessible Information Leaflet

 

The Accessible Information Standard (AIS) is a new NHS England information standard which must be implemented by all organisations that provide NHS or adult social care.

 

The AIS aims to ensure that people who have a disability, impairment or sensory loss receive information that they can access and understand, for example in large print, braille, professional communication support if they need it such as British Sign Language interpreter.

 

We want to get better at communicating with our patients. We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know:

 

  • If you need information in braille, large print or easy read.
  • If you need a British Sign Language interpreter or advocate.
  • If we can support you to lipread or use a hearing aid or communication tool.

 

This information will be recorded on your medical record in a standardised way and highlighted to ensure we have information on your communication needs.

This information may be shared with other NHS and adult social care providers if required.

 

At Whiteacres Medical Centre we will ask newly registered patients about their specific needs during the registration process.  For existing patients our staff will routinely ask when you visit. 

 

Please help us to communicate effectively with you by making us aware of your specific needs.

 

For additional information please click on the following link: www.england.nhs.uk/accessibleinfo

 

For Easy Read document please click on the following link: Accessible Information leaflet

 

 



 
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